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February 9, 2021

I forgot my Enjin Wallet password!

Learn what to do if you've forgotten your Enjin Wallet password

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If you've forgotten your Enjin Wallet password, you will need your 12-word Recovery Phrase in order to set a new password.

If your app is set to require a password to open, you will need to clear the Enjin Wallet app data from your phone. You can do this by deleting and then downloading the app from the Google Play Store or the iOS App Store.

Note: An email address is not required to set-up a new password for your wallet! If you're looking to reset your Enjin Platform account, learn more here.

Step 1

After reinstalling, open the Enjin Wallet app, select Open Wallet.

Select the Import Wallet option.

Step 2

Accept the Terms and Conditions, and select the type of wallet you wish to import.

Step 3

After selecting the correct import option, you will need to input your 12-word Recovery Phrase. Be sure to select the correct import derivation path.

You will then be able to choose a new password for your Enjin Wallet.

Note: If you have forgotten or lost both your password AND Recovery Phrase, it will not be possible to recover your Enjin Wallet.
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